Shipping policy
Order Processing:
- Orders placed Monday to Thursday (Excludes Bank Hols).
- Customs/Personalised lead times are on a case-by-case basis.
Weekend Orders:
- Orders placed Friday to Sunday (Excludes Bank Hols) will be shipped on the earliest business day.
Shipping Costs:
- Door-to-door couriers.
- Due to courier charges:
- Lowest Charge: £3.50 Up to Six Items: £8
- Six to 12 Items: £15
- Orders Over £300 Qualify for Free Shipping
Tracking Information:
- We always ship your order as soon as possible and provide tracking information.
Opening Hours:
- Mon - Fri: 9am - 5pm (Excludes Bank Hols).
EU ORDERS
IOSS Shipping:
- For orders of £125 or less – guaranteed no additional fees.
- Price charged at checkout is all you pay.
- From £12.95 Shipping depending on EU Location.
Orders Below £125:
- Sales Tax collected at checkout.
- Maximum order value of £125 excludes shipping and Sales Tax.
Orders Above £125:
- Orders of £126+ do not qualify for IOSS shipping.
- Parcels delivered Duty Paid, with Sales Tax/VAT charged on import.
TRADE CUSTOMERS
Trade Registration:
- EU Trade customers, please register for Wholesale.
- EORI number required for export and volume trade orders.
- All deliveries sent INCOTERMS DDP.
Delivery Time:
- Allow 5 - 12 days for delivery.
REST OF THE WORLD
Minimum Cost £80 for Up to Two Items
International Shipping:
- Worldwide shipping.
- Orders team will contact you with a quote.
- Alternatively, contact us at orders@starcutouts.com for current rates.
Delivery Time:
- Allow 5 - 12 days for delivery.
Note:
- Couriers do not guarantee next day delivery due to force majeure.
- For precise shipping times, call us at 0161 3445839.